Wipro collaborated with Magyar Telekom to seamlessly integrate mission critical applications like CRM, Amdocs billing, provisioning, document application, loyalty system and product catalogue with a SOA-based framework. Along with this, they had to consolidate business processes in a single stack. They needed to integrate over 60 applications spanning more than 200 Web services, including complex Message Exchange Patterns (MEP). They needed to reduce their operating and capital expenditure and improve EBITDA by standardizing operations.Īs part of the business process re-engineering exercise for business support systems, Magyar Telekom initiated the Pillango Transformation Program to roll out a consolidated state-of-the-art CRM and billing application. The focus was on reducing customer churn and improving market share. Magyar Telekom wanted to embark on a business process transformation journey that would help them bring down their time to market, thereby improving customer experience.
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